Summary of report contentThis is an Enter and View report from the Healthwatch Cheshire East team on the 4th and 5th of February to the Macclesfield District General. This is a summary report of some short mystery shop style Enter and View visits that looked at the following: Staff/ Food & Drink/ Cleanliness and environment/ Patient comfort. Summary of findings was as follows: - The new car parking system should be better advertised inside the hospital. - All Staff introduced themselves by their name to each patient. There was sufficient staff on duty so that they were able to respond quickly to patients needs. - The mix of younger patients and those with dementia is difficult for everyone, patients and staff. - Regular cleaning was carried out of the ward. - The peeling wall paint in MAU would benefit from some attention. - A modern system to access, phone, TV and internet would help patients to keep in touch with relatives. Most of the current system does not work, and cards have to be purchased from machines which are not easily found. Conclusions - The system from reception in A & E to discharge from MAU, worked well, was professional and informative and nursing staff were quick to reassure and give appropriate information so that as a patient I was aware of whatwas happening and why.
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Enter and view: Macclesfield District General A&E, Cheshire East
Healthwatch Cheshire East
Date of publication
Monday, 4 May, 2015
Date evidence capture began
Wednesday, 4 February, 2015
Date evidence capture finished
Thursday, 5 February, 2015
Type of report
Enter and view
Building and facilities
Car parking access
Food and nutrition
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Accident & emergency
Urgent and emergency care services
Accident & emergency
Urgent care services
Conditions or diseases
Injuries, accidents and wounds
Types of long term conditions
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?