Enter and view: Macclesfield District General A&E, Cheshire East

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Summary of report content

This is an Enter and View report from the Healthwatch Cheshire East team on the 4th and 5th of February to the Macclesfield District General. This is a summary report of some short mystery shop style Enter and View visits that looked at the following: Staff/ Food & Drink/ Cleanliness and environment/ Patient comfort. Summary of findings was as follows: - The new car parking system should be better advertised inside the hospital. - All Staff introduced themselves by their name to each patient. There was sufficient staff on duty so that they were able to respond quickly to patients needs. - The mix of younger patients and those with dementia is difficult for everyone, patients and staff. - Regular cleaning was carried out of the ward. - The peeling wall paint in MAU would benefit from some attention. - A modern system to access, phone, TV and internet would help patients to keep in touch with relatives. Most of the current system does not work, and cards have to be purchased from machines which are not easily found. Conclusions - The system from reception in A & E to discharge from MAU, worked well, was professional and informative and nursing staff were quick to reassure and give appropriate information so that as a patient I was aware of whatwas happening and why.

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General details

Report title 
Enter and view: Macclesfield District General A&E, Cheshire East
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Monday, 4 May, 2015
Date evidence capture began 
Wednesday, 4 February, 2015
Date evidence capture finished 
Thursday, 5 February, 2015
Type of report 
Enter and view
Key themes 
Access
Admission
Building and facilities
Car parking access
Diagnosis
Food and nutrition
Quality of care
Staff attitudes
Support
Healthwatch reference number 
Rep-5167

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Accident & emergency
Urgent and emergency care services 
Accident & emergency
Urgent care services

Details about conditions and diseases

Conditions or diseases 
Injuries, accidents and wounds
Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
0
Age group 
Not known
Gender 
Not known
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
Administrative
Nurses
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.