Summary of report contentHealthwatch Luton conducted an enter and view on Luton and Dunstable hospital using observation and a questionnaire. At the time of the visit, (28th January 2019), we spoke with in total 10 individuals: six patients and four staff. Overall, the ward was clean, friendly and well managed. The staff seemed to feel as part of a team within the ward and happy to support one another. At any one time, there is around ten patients who are bed bound on the ward. Healthwatch Luton were pleased to have the opportunity to review the previous Enter and View visits. It was positive to see the changes in the ward based on the recommendations given in January 2018. The ward seemed brighter and the stimulation for the patients witnessed was also encouraging. The Baywatch (cohort bays) initiative seemed to be working much better with the patients engaged with the staff. Patients within the bays were out of bed and interacting together at a communal table in the bay. They were able to share in activities together, if able to. However, some patients still said they experienced boredom from lack of mental stimulation.
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Enter and view: Luton and Dunstable hospital
Date of publication
Thursday, 28 March, 2019
Date evidence capture began
Monday, 28 January, 2019
Date evidence capture finished
Monday, 28 January, 2019
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Continuity of care
Health and safety
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)