Enter and view: Luton and Dunstable hospital

Download (PDF 239KB)

Summary of report content

On the 28th January 2019 Healthwatch Luton conducted an enter and view in Luton and Dunstable hospital using methods of observation and a questionnaire. They spoke to a total of 10 individuals. Overall, the ward was clean, friendly and well managed. The staff seemed to feel as part of a team within the ward and happy to support one another. Healthwatch Luton were pleased to have the opportunity to review the previous Enter and View visits. It was positive to see the changes in the ward based on the recommendations given in January 2018. The ward seemed brighter and the stimulation for the patients witnessed was also encouraging. The Baywatch (cohort bays) initiative seemed to be working much better with the patients engaged with the staff. However, some patients remarked that they experienced boredom from lack of mental stimulation.

Would you like to look at:

General details

Report title 
Enter and view: Luton and Dunstable hospital
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 28 March, 2019
Date evidence capture began 
Monday, 28 January, 2019
Date evidence capture finished 
Monday, 28 January, 2019
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health and safety
Information providing
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.