Enter and view: London Road Community Hospital PLACE assessment

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Summary of report content

Healthwatch Derby carried out a PLACE Assessment (Patient Led Assessment of the Care Environment) at London Road Community Hospital. Healthwatch Derby contacted the Trust Contracts Monitoring Officer to arrange for the Enter and View Authorised Representatives to take part. London Road Community Hospital is a community based hospital located in the city centre. It provides rehabilitation and intermediate care, independent facilities and some outpatient services including dermatology. During the visit, Authorised Representatives visited various stairwells and fire exits, the Female G.U.M clinic, Orthotics, Wards 3, 4, 5 and 6 and The Grove and were invited to sample a selection of the three course meals from the hospital lunch menu. The report noted that there were instances of good practice around communication with patients, and the care observed when staff were attending to patients. The report makes several recommendations and, in line with a PLACE assessment, they relate mainly to environmental concerns such as signage or health and safety concerns. There was no provider response included with this report.

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General details

Report title 
Enter and view: London Road Community Hospital PLACE assessment
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 16 January, 2014
Date evidence capture began 
Thursday, 16 January, 2014
Date evidence capture finished 
Thursday, 16 January, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Engagement
Food and nutrition
Health and safety
Information providing
Healthwatch reference number 
Rep-5044

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Community services 
Community healthcare and nursing services
Other

Details about conditions and diseases

Conditions or diseases 
Gynaecological conditions
Musculosceletal conditions

Details of people who shared their views

Number of people who shared their views 
5
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Nurses
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.