Enter and view: The Lodge Trust

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Summary of report content

In December 2017, Healthwatch Rutland carried out an announced enter and view visit to The Lodge Trust, as part of a programme of visits to all Care Homes in Rutland to look at the quality of life of residents. Representatives visited the premises and made observations over a three-hour period and spoke with staff and residents. Findings showed that staff and residents were complimentary of the service and broad range of activities are available to support social engagement. It was also highlighted that residents are happy with the support they receive from the local GP surgery. The report makes 3 recommendations to the provider: to improve signage, ensure safety procedures regarding sharp objects are adequate and ensure all doorways can be easily navigated by wheelchair users. The provider responded to the report and has commented on all recommendations made.

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General details

Report title 
Enter and view: The Lodge Trust
Local Healthwatch 
Healthwatch Rutland
Date evidence capture began 
Tuesday, 5 December, 2017
Date evidence capture finished 
Tuesday, 5 December, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-6023

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.