Enter and View: Linden Manor

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Summary of report content

Healthwatch Northamptonshire undertook an Enter and View visit to Linden Manor care home on 26 March 2019, as part of a series of visits to ascertain the quality of life, experience and opinions of residents, with a focus on activities, nutrition, hydration and access to dental health.

They found that Linden Manor provided a warm and stimulating environment for its residents. They noted that the home had a relaxed yet attentive atmosphere. All residents’ needs were considered and well catered for, including a range of activities and good access to healthcare. The building had pleasant gardens and seemed well-maintained.

There were 3 recommendations in relation to wheelchair access, improve access to dentistry and compilation of memory books for new residents.

The report includes a response from the provider detailing actions to be taken in response to the recommendations

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General details

Report title 
Enter and View: Linden Manor
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Tuesday, 19 March, 2019
Date evidence capture finished 
Tuesday, 19 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.