Enter and view: Lightmoor View

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Summary of report content

Healthwatch Telford and Wrekin conducted an announced Enter and View on Lightmoor View Care Home on 24 February 2015. The visit was arranged as part of Healthwatch Telford and Wrekin’s Enter and View schedule. Observations by the Healthwatch representatives reported that: residents were happy; they found the food to be excellent; and staff were caring and patient; relatives reported that they were happy with the standards of care; staff also found the home to be a good place to work at. About the home’s facilities, representatives found that car parking space was limited; the entrance foyer to be bright and welcoming, and noticed that staff interacting with residents in a caring way. Residents commented that: they were happy to be able to have their preferences of food catered for, have personal possessions in their room, have a variety of activities to do, and take a nap when they wished. The report recommended the following: - Laundry baskets should be sorted in a corner of the lounge away from the themed alcove area which may be used by a resident. - Replace the carpet where the small soiled areas are not responsive to special cleaning The provider in response to the report, outlined that they have a plan in place to have laundry events to minimise disruption to the ongoing use of the room, and a plan of an ongoing refurbishment programme to maintain high standards of cleaning including carpet cleaning.

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General details

Report title 
Enter and view: Lightmoor View
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Tuesday, 24 March, 2015
Date evidence capture began 
Tuesday, 24 February, 2015
Date evidence capture finished 
Tuesday, 24 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Decor
Food and nutrition
Health and safety
Quality of care
Other information of note about this report 
Careplan
Meaningful Activities
Healthwatch reference number 
Rep-5201

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.