Summary of report contentHealthwatch Telford and Wrekin conducted an announced Enter and View on Lightmoor View Care Home on 24 February 2015. The visit was arranged as part of Healthwatch Telford and Wrekin’s Enter and View schedule. Observations by the Healthwatch representatives reported that: residents were happy; they found the food to be excellent; and staff were caring and patient; relatives reported that they were happy with the standards of care; staff also found the home to be a good place to work at. About the home’s facilities, representatives found that car parking space was limited; the entrance foyer to be bright and welcoming, and noticed that staff interacting with residents in a caring way. Residents commented that: they were happy to be able to have their preferences of food catered for, have personal possessions in their room, have a variety of activities to do, and take a nap when they wished. The report recommended the following: - Laundry baskets should be sorted in a corner of the lounge away from the themed alcove area which may be used by a resident. - Replace the carpet where the small soiled areas are not responsive to special cleaning The provider in response to the report, outlined that they have a plan in place to have laundry events to minimise disruption to the ongoing use of the room, and a plan of an ongoing refurbishment programme to maintain high standards of cleaning including carpet cleaning.
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Enter and view: Lightmoor View
Healthwatch Telford & Wrekin
Date of publication
Tuesday, 24 March, 2015
Date evidence capture began
Tuesday, 24 February, 2015
Date evidence capture finished
Tuesday, 24 February, 2015
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Quality of care
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?