Healthwatch Wigan and Leigh undertook Enter and View visits to three sites providing care to patients registered with Leigh Family Practice. They wanted to capture the experiences of patients, carers/family members and staff at the three sites.
They found that more than two-thirds of patients and carers/family members rated Leigh Family Practice as good, very good or excellent; similar proportions felt that they had enough time during appointments to speak with the GP/nurse/clinician, however, some did feel that they did not always have enough time and felt slightly rushed on occasions; nearly all rated the staff overall as good, very good or excellent. Those who felt that the practice was average or poor, felt it was difficult to get appointments, there was a lack of accessible appointment outside working hours and turnaround on prescription requests were slow.
The report made six recommendations about appointments system, lack of continuity of care, accessible hours, better turnaround times for prescription requests and risk assessment of building and facilities. The report contains a response from the providers to each of the recommendations.
Enter and View: Leigh Family Practice
Date evidence capture began
Thursday, 26 September, 2019
Date evidence capture finished
Wednesday, 23 October, 2019
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Quality of appointment
Quality of treatment
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)