Enter and view: Layton Medical Centre, Blackpool

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Summary of report content

Layton Medical Centre is a GP practice which is located in the Central East neighbourhood of Blackpool. The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 18th September and 21st September 2017 with 52 patients giving their reviews on the medical centre. Observation by the enter and view representatives reported that: The environment appeared clean and tidy and the surgery was in the process of moving into a new building. The practice got an amber for its overall access rating as overall the majority of patients felt that their experience of booking appointments ‘could be improved’ with some stating that it was ‘poor’. The practice also received an amber for the overall quality rating as even though the majority of patients said they were happy with medical staff, a small number of patients were ‘unsatisfied’ with the care provided to them. It was also reported that most patients had not heard of the surgeries Patient Participation Group. The enter and view team raised some issues based on their findings with the practice manager stating what action has been taken to address these.

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General details

Report title 
Enter and view: Layton Medical Centre, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Tuesday, 14 November, 2017
Date evidence capture began 
Monday, 18 September, 2017
Date evidence capture finished 
Thursday, 21 September, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Communication between staff and patients
Complaints procedure
Decor
Information providing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Healthwatch reference number 
Rep-1819

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments

Details of people who shared their views

Number of people who shared their views 
52
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.