Enter and view: Laverstock Care Centre

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Summary of report content

On 27 March 2019, Healthwatch Wiltshire made an unannounced Enter and View visit to the Laverstock Care Centre, which provided nursing, residential and dementia care for up to 80 residents. The home had 56 residents at the time of the visit and each resident has their own bedroom with ensuite facilities.

The report found that the home was clean, tidy and well-presented with a calm and relaxed atmosphere. The staff members were open and pleasant and overall the residents appeared to be content with the care provided, although some mentioned that there were not always enough staff available. The views of the relatives were mixed with some satisfied with the care and others feeling more improvement was needed.

 The report recommended for the home to continue with the recent improvements including appearance and staff approach; recruit and induct further care staff into vacant posts; monitor care at nights; develop further activities for residents, especially for the isolated ones and involve them by using a suggestion box; improve the signage from the main road and prioritise the ongoing management.

The providers responded by saying they either already complied with or were in the process of changing the facilities as recommended by Healthwatch Wiltshire.

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General details

Report title 
Enter and view: Laverstock Care Centre
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Wednesday, 27 March, 2019
Date evidence capture began 
Wednesday, 27 March, 2019
Date evidence capture finished 
Wednesday, 27 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.