Enter and view: The Laurels Care Home

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit to The Laurels Care Home on 15th April 2019. The Laurels Care Home has 50 beds and caters for people aged 60 years and over who require either general nursing care, general residential care or residential Enduring Mental Ill health (EMI) care.

Healthwatch Sunderland collated the responses to surveys gathered from residents, their family and friends, staff and managers, along with observations made during the Enter and View visit. These findings were scored against nine quality indicators for care homes, based on the degree to which the indicators were met.

Healthwatch Sunderland strongly agreed that the following indicators were met: staff with skills to do their jobs; a varied programme of activities; and regular access to health professionals. The Healthwatch team agreed that the following indicators were met: a strong visible management; good knowledge of each resident and their changing needs; quality, choice and flexibility around food and mealtimes; accommodation of residents’ personal, cultural and lifestyle needs; an open environment where feedback is actively sought and used; and a physical environment which is suitable for the needs of the residents. The Healthwatch team gave a neutral rating to the indicator of staff with time to do their jobs. This neutral rating indicates an equal mix of both positive and negative feedback, resulting in a neutral score overall. The report does not make any recommendations.

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General details

Report title 
Enter and view: The Laurels Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Thursday, 16 May, 2019
Date evidence capture began 
Monday, 15 April, 2019
Date evidence capture finished 
Monday, 15 April, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Mental health
Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.