Summary of report contentHealthwatch Warwickshire did an announced Enter and View to Lapworth Surgery on 1st June 2015. No concerns were observed with the external building condition of the surgery and the internal decoration was found to be good. The Healthwatch team found the surgery met most their observational criteria, except in a few areas. The electronic check in was not working on the day or the visit and the surgery lacked privacy at reception for patients. There was no call system so GPs would come out to call their patients. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. 34 out of the 35 respondents found the surgery appointment booking system to be good, “The surgery will always accommodate an urgent need to be seen”. However, 10 out of the 35 found the punctuality of appointments to be average, “It can vary a little bit but generally we are seen within 10-15 minutes.” Overall the responses were quite positive for the surgery. “I have been with this practise for many years and with the previous GPs. My family and I have always had excellent service and the GPs know your background, history etc. and are aware of any family circumstances that may affect ones physical/mental state.” There are more comments included in the report. The report makes one recommendation about informing patients on the day of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in Reception. No response has been
Would you like to look at:
Enter and view: Lapworth Surgery
Date of publication
Tuesday, 30 June, 2015
Date evidence capture began
Monday, 1 June, 2015
Date evidence capture finished
Monday, 1 June, 2015
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Quality of appointment
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?