Enter and view: Ladyville Lodge

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Havering visited Ladyville Lodge Fen Lane on 07/02/2018. The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were positive and the report includes a number of recommendations. The recommendations informed that the flooring in laundry be repaired. That freezer items that have been opened be labelled and dated in line with the good practice applied to items in the fridge. That the taps to the wash hand basin in the ground floor bathroom be changed to lever-type 4. That consideration be given to moving the photographs in the hall from the windows to a central display board, in order both to make them more of a focus point and also to reduce the obscuring of the light from the windows.

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General details

Report title 
Enter and view: Ladyville Lodge
Local Healthwatch 
Healthwatch Havering
Date of publication 
Wednesday, 7 February, 2018
Date evidence capture began 
Wednesday, 7 February, 2018
Date evidence capture finished 
Wednesday, 7 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Health promotion
Quality of care
Quality of staffing
Quality of treatment
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.