Enter and view: Kenilworth Manor

Download (PDF 127KB)

Summary of report content

Healthwatch Warwickshire conducted an Enter and View on Kenilworth Manor Nursing Home with 34 places on 23rd April 2014. The Enter and View visit set out 17 prompts to establish the quality of care and experience at the Home, with an emphasis on dignity and end of life. Observation by the Enter and View representatives reported that: the home was welcoming and friendly; there was a variety of activities available for residents including yoga, pamper sessions, supervised cooking, games and occasional trips out; and the manager reported that end of life and advanced care planning was reviewed monthly with residents and their families. Negative observations included: that communal area space was severely restricted, which limited activities; and there were missed opportunities for mental health stimulation and skill maintenance. Residents commented that: the Home was well organised and the staff were very kind and patient; residents spoke highly of their carers and all comments were favourable. Improvements recommended by residents included: offering a wider range of stimulating activities; access for residents to make their own refreshments; and giver residents more opportunity to make suggestions by providing a suggestion box or questionnaire.

Would you like to look at:

General details

Report title 
Enter and view: Kenilworth Manor
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Wednesday, 23 April, 2014
Date evidence capture began 
Wednesday, 23 April, 2014
Date evidence capture finished 
Wednesday, 23 April, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Holistic support
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
not specified
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.