Enter and view: Juniper Centre Sage Suite, Birmingham

Download (PDF 182KB)

Summary of report content

Healthwatch Birmingham conducted a visit to the Sage Suite at the Juniper Centre, Moseley Hall Hospital on 22 April 2014. The team spoke with staff, patients and relatives to explore their experience. Sage Suite accommodates patients for older men with mental health conditions and rare dementia. The team considered the ward to be well led with staff who are committed and supportive. Staff were observed to be accommodating to the patients. The physical environment was observed to be well presented and clean, complying with dementia friendly initiatives. The team spoke with 1 patient’s relative who praised the staff on the ward. The report recommended that the ward implement a training programme for staff who want continued learning. The service provided a response to the report who acknowledged the recommendation.

Would you like to look at:

General details

Report title 
Enter and view: Juniper Centre Sage Suite, Birmingham
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Thursday, 1 May, 2014
Date evidence capture began 
Tuesday, 22 April, 2014
Date evidence capture finished 
Tuesday, 22 April, 2014
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Care of the elderly
Mental health services 
Older peoples mental health community service

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.