Enter and view: Jasmin Court Nursing Home

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Summary of report content

Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sheffield visited Jasmin Court Nursing Home on 12/03/2016. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed that entertainment is provided, there is an activities co-ordinator and residents are involved in the planning of activities and menus through the residents group that meets on a monthly basis. The building was built in the mid 1990’s. Internally the decoration of the whole building is mainly in good order. There are plenty of pictures and noticeboards on the walls. All the amenities are on the ground floor, lounges, dining room, offices etc. Some of the areas outside need painting i.e. parking bays in yellow. The recommendations within the report state that the home continues to work with residents through the residents meeting to ensure that they are involved in all aspects of the home. The home should consider a ‘you said, we did’ board which could show families and residents how their views have been used to improve services and facilities. That the ambulance and disabled parking bay is re-painted. That the manager explores the possibility of putting a new door system in place (possibly electronic/keypad access) to maintain security but to save staff having to let all visitors in. Ensure all posters only display up to date information. Provide sign language training to as many staff as possible to make the care home inclusive to all.

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General details

Report title 
Enter and view: Jasmin Court Nursing Home
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Saturday, 12 March, 2016
Date evidence capture began 
Saturday, 12 March, 2016
Date evidence capture finished 
Saturday, 12 March, 2016
Type of report 
Enter and view
Key themes 
Access
Admission
Communication between staff and patients
Information providing
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-6230

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.