Summary of report content
Healthwatch Shropshire undertook an Enter and View visit to Isle Court Care Home on 9 December 2019. They spoke to seven residents, seven relatives or visitors and ten staff.
Residents, carers, relatives and staff feel the Home is providing compassionate care. People feel known and valued. There is, however, variation in the amount and quality of support.
The current leadership is seen very positively, and residents and relatives feel they have made big improvements. Residents, carers, relatives and visitors feel listened to. They also feel supported to say what they need and want. This has improved since the appointment of the new Manager, Lead Clinician and Pastoral Care Coordinator.
Residents have choices regarding their rooms, food and activities.
Residents, carers and relatives are generally satisfied with the standard of care, especially with what they saw as recent improvements in staffing numbers. The staff are caring. However, some relatives and carers saw a variation in the quality of individual carers.
A resident expressed concern about call bell response times.
Relationships with families and carers are supported and have improved under the Home’s new leadership.
The Home is collecting feedback from residents, carers and relatives. Actions in response to concerns, however, are not always done.
There were two recommendations about improving the consistency in the standard of care and improve and monitor call bell response times.