Enter and view: Isle Court Care Home

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Summary of report content

Healthwatch Shropshire undertook an Enter and View visit to Isle Court Care Home on 9 December 2019. They spoke to seven residents, seven relatives or visitors and ten staff.

Residents, carers, relatives and staff feel the Home is providing compassionate care. People feel known and valued. There is, however, variation in the amount and quality of support.

The current leadership is seen very positively, and residents and relatives feel they have made big improvements. Residents, carers, relatives and visitors feel listened to. They also feel supported to say what they need and want. This has improved since the appointment of the new Manager, Lead Clinician and Pastoral Care Coordinator.

Residents have choices regarding their rooms, food and activities.

 Residents, carers and relatives are generally satisfied with the standard of care, especially with what they saw as recent improvements in staffing numbers. The staff are caring. However, some relatives and carers saw a variation in the quality of individual carers.

A resident expressed concern about call bell response times.

Relationships with families and carers are supported and have improved under the Home’s new leadership.

The Home is collecting feedback from residents, carers and relatives. Actions in response to concerns, however, are not always done.

There were two recommendations about improving the consistency in the standard of care  and improve and monitor call bell response times.

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General details

Report title 
Enter and view: Isle Court Care Home
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Thursday, 13 February, 2020
Date evidence capture began 
Monday, 9 December, 2019
Date evidence capture finished 
Monday, 9 December, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5228

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
24
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.