Enter and view: Innage Grange

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Summary of report content

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Shropshire visited Innage Grange, on the 21/02/2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings included the visiting team noting the amount and diversity of activities available to residents, from the books, DVDs and Hair Salon that residents could independently access, to organised activities such as the day-care and the ‘dignit-tea’ party, to the use of music and dance in the facilities. The visit team felt it encouraged resident to make choices over what to do and created an interactive atmosphere. The Nurse Managers explained they have asked for funding to install facilities for cinema nights, which indicates that they explore new ideas for activities. The visit team also noted high levels of interaction between staff and residents in the communal areas, such as the use of the ‘Butterfly Approach’, the use of music and dance, the games such as dominoes. This was reiterated by the staff informing us they were encouraged to interact with service users by the management. Healthwatch Shropshire recommend that, as a minimum, Innage Grange will continue to provide present standards of care and that respect for people’s dignity continues.

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General details

Report title 
Enter and view: Innage Grange
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Friday, 21 February, 2014
Date evidence capture began 
Friday, 21 February, 2014
Date evidence capture finished 
Friday, 21 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Health promotion
Information providing
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.