Enter and view: Inglewood Care Home

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Summary of report content

Healthwatch Cumbria conducted an unannounced visit to Inglewood Care Home, a 40 bed Care Home, as part of a planned programme of work on 25/02/2014. The Authorised Representatives were shown around by one of the residents, while the manager remained in attendance. The manager told us he liked the residents to show visitors around because it was their home not his. The visiting team were told that there was a social fund/resident’s amenity community fund and they have functions and social events. Locals are invited in and have regular coffee mornings which are well advertised with signs in the entrance hall. During the visit, Authorised Representatives spoke to a resident who was knitting squares to make a blanket and told the visiting team that they would be sold for the amenity fund. The group they were sitting with sitting with all said they enjoyed the coffee mornings. A regular newsletter is produced and a scrapbook of activities and events has been made by one of the volunteers. In one of the units visited, a group of residents were observed sitting together having their horoscopes read from a magazine by a member of staff. The Authorised Representatives felt that the formal arrangement of chairs in Elder Grove bay window gave an institutional air to the room. They have suggested that the Home consider a re-arrangement of chairs into smaller or circular/semi-circular groupings to encourage interactions. There is a main kitchen where meals are prepared and sent by trolley to the different units. The kitchen itself is a big room with plenty of light. There is a hatch through to the day centre where meals are served to day users and units have their own kitchen areas too where drinks and snacks can be made. The visiting team asked residents about the menu options and were told that some new food was being introduced but it didn’t always go down well however, the residents said they were happy to keep trying things. There was no provider response included within the report.

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General details

Report title 
Enter and view: Inglewood Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Tuesday, 25 February, 2014
Date evidence capture began 
Tuesday, 25 February, 2014
Date evidence capture finished 
Tuesday, 25 February, 2014
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Digitalisation of services
Engagement
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of appointment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5073

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
N/A
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.