Enter and view: The Hollies Residential Care Home

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Summary of report content

Healthwatch Sefton have conducted an Enter and View visit in September 2018 to The Hollies Residential Care Home which provides accommodation and personal care to up to 24 people. The report detailed feedback from 4 residents, 3 members of staff and 5 family members. Observations made by the enter and view representatives included: that there was good signage and access to the building; the corridors were uncluttered but carpet and banister were not contrast colours; and the kitchen was rated as excellent along side the dining and communal areas. Feedback from staff, residents and family members suggest that the staff were friendly, efficient and supportive and that there was an open door policy where they could be contacted at anytime. There was evidence that all residents had individual care plans that staff were familiar with and that these were updated to reflect changes as and when they happen. All staff and family members commented that they felt staff had enough time to deliver appropriate care, including mental health support. The staff and residents indicated that they had access to healthcare services in the home and were taken to appointments outside of the home as well. Recommendations were made to improve the interior and exterior environment to support access and mobility around the home. It was recommended that all staff have mandatory training in mental health and well being support. The response from the service provider was positive and all recommendations have been addressed with an action plan and explanation in detail.

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General details

Report title 
Enter and view: The Hollies Residential Care Home
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Monday, 18 February, 2019
Date evidence capture began 
Tuesday, 18 September, 2018
Date evidence capture finished 
Tuesday, 18 September, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Quality of care
Quality of catering
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4449

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.