Summary of report contentHealthwatch Sefton have conducted an Enter and View visit in September 2018 to The Hollies Residential Care Home which provides accommodation and personal care to up to 24 people. The report detailed feedback from 4 residents, 3 members of staff and 5 family members. Observations made by the enter and view representatives included: that there was good signage and access to the building; the corridors were uncluttered but carpet and banister were not contrast colours; and the kitchen was rated as excellent along side the dining and communal areas. Feedback from staff, residents and family members suggest that the staff were friendly, efficient and supportive and that there was an open door policy where they could be contacted at anytime. There was evidence that all residents had individual care plans that staff were familiar with and that these were updated to reflect changes as and when they happen. All staff and family members commented that they felt staff had enough time to deliver appropriate care, including mental health support. The staff and residents indicated that they had access to healthcare services in the home and were taken to appointments outside of the home as well. Recommendations were made to improve the interior and exterior environment to support access and mobility around the home. It was recommended that all staff have mandatory training in mental health and well being support. The response from the service provider was positive and all recommendations have been addressed with an action plan and explanation in detail.
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Enter and view: The Hollies Residential Care Home
Date of publication
Monday, 18 February, 2019
Date evidence capture began
Tuesday, 18 September, 2018
Date evidence capture finished
Tuesday, 18 September, 2018
Type of report
Enter and view
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)