Enter and view: Holdforth Unit, University Hospital, Hartlepool

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Summary of report content

Healthwatch Hartlepool conducted an Enter and View on Holdforth Unit, University Hospital, Hatrlepool, a community rehabilitations unit catering for up to 36 patients. The youngest patient in the unit was 23 years old. There were fourteen patients with dementia. One patient was on End Of Lifecare. The visit was conducted on 21st September 2017. The visit was arranged as part of Healthwatch Hartlepool's enter and view schedule. Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the residents giving positive feedback about the staff and facilities available. Healthwatch Hartlepool made one recommendation in the report: Kitchen staff to change the present menus to alternate on perhaps a three/four weekly basis. No response from the provider was incuded in the report.

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General details

Report title 
Enter and view: Holdforth Unit, University Hospital, Hartlepool
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Thursday, 21 September, 2017
Date evidence capture began 
Thursday, 21 September, 2017
Date evidence capture finished 
Thursday, 21 September, 2017
Type of report 
Enter and view
Key themes 
Administration
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Information providing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Other information of note about this report 
Careplan
Activities
Healthwatch reference number 
Rep-1642

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Mental health crisis service
Mental health recovery service

Details about conditions and diseases

Types of disabilities 
Memory
Mental health
Types of long term conditions 
Alzheimer’s disease or dementia
Mental health condition

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.