Enter and view: Hillside Methodist homes

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 20 September, 2016. During the visit Healthwatch representatives spoke to 11 people, which included a mix of staff, residents and relatives. The visit was unannounced, but a window of two weeks was given. Overall the home was found to be operating to a mixed standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the home manager has been attached. Summary of recommendations: - Reinforce training about privacy and involving residents in any decisions made about them. - Purchase a minibus and trains volunteer drivers to enable trips outside the home to occur on a more frequent basis. - Investigate shiring Chiltern Dial-a-Ride minibus and driver at weekends for trips regarding any community transport schemes in Aylesbury. - Ensures the home’s PC’s can access the internet and encourage wider usage of ipads and other computer tablets. - Ensures everyone is aware of wifi access across the home. - Looks to all avenues to advertise volunteer opportunities.

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General details

Report title 
Enter and view: Hillside Methodist homes
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 20 September, 2016
Date evidence capture began 
Tuesday, 20 September, 2016
Date evidence capture finished 
Tuesday, 20 September, 2016
Type of report 
Enter and view
Key themes 
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5566

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.