Enter and view: Hillside Care Home

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Summary of report content

On 24th April 2019, authorised representatives from Healthwatch Bucks undertook an unscheduled Enter and View visit to the Hillside Care Home, who were given up to 2 weeks’ notice of the visit but not the time and date. The home provided nursing care for 64 residents with a range of needs.

The findings of the report show that everyone at the Home spoke highly of the care given; residents felt they were treated as individuals and people were encouraged to be as independent as they could be. An overall four star was given which included individual four stars to treatment of residents, choices of food and lifestyle, home-like environment, privacy and quality of life.

The report recommended to create pictorial menus and / or present two plates of food to each resident who can no longer read; ensure everyone is aware they have a choice of food and what that might be at every meal; make the main garden area more appealing and encourage more residents to use the garden; remind staff to close bedroom doors when personal care is being given; look to provide fiddle boards for those who would like more active things to do and / or look at contacting Men in Sheds in Aylesbury; introduce more seated exercise sessions.   

The providers responded by saying they already provide pictorial menus in advance. They have further taken or are in the process of taking actions based on the Healthwatch recommendations.

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General details

Report title 
Enter and view: Hillside Care Home
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 24 April, 2019
Date evidence capture began 
Tuesday, 28 May, 2019
Date evidence capture finished 
Tuesday, 28 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.