Summary of report content
Healthwatch Shropshire conducted an announced Enter and View visit to Highley Medical Centre in January 2020. They spoke to two patients during the visit.
The report found that the surgery offered cramped accommodation internally and that there was inadequate car parking externally. Patients had mixed views about how easy it was to book an appointment. The practice website provides patients with a great deal of information.
Healthwatch Shropshire made a number of recommendations relating to updating the website; reviewing information displayed in the waiting area; and extending online booking to other health professionals other than GPs.
The service provider responded well to the recommendations.