Enter and view: Heathside Retirement Home

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Summary of report content

Heathside Retirement Home provides care for up to 30 older people, over 50% of the residents are living with varying degrees of dementia. At the time of the visit there were 26 people living at the home. The home is a large detached house with accommodation provided over three floors. All bedrooms are single rooms; 21 bedrooms are ensuite. There is a large accessible garden area to the rear of the property. The home offers long-term residential care and short-term respite care a day care service. At the time of the visit the Manager had been employed at the home for nine years. The home does not use agency staff and are able to cover any shifts required from within the staff team. This means there is continuity of staff supporting people. The Manager kindly agreed to mail out 26 questionnaires to relatives of residents living at the home, 7 completed questionnaires were returned to us. All questionnaires informed us that they felt their relatives living at Heathside Retirement Home were treated with kindness and compassion. On approaching the home, we observed notice boards in the porch showing the large variety of activities that take place and the trips planned for the forthcoming month. At the time of the visit ‘pamper sessions’ were taking place, we observed several residents having their hair and nails done. Television sets were on in the communal lounge areas but did not dominate the rooms enabling people to hold a conversation. Staff we spoke to told us that they were very happy working at the home and felt supported by the Manager and the home’s owners. The report includes one recommendation; Consider incorporating into the Heathside newsletters or correspondence with residents’ relatives the “you said, we did”, to demonstrate the action taken by the home regarding issues and suggestions raised.

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General details

Report title 
Enter and view: Heathside Retirement Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Saturday, 1 September, 2018
Date evidence capture began 
Wednesday, 25 July, 2018
Date evidence capture finished 
Wednesday, 25 July, 2018
Type of report 
Enter and view
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.