Summary of report contentHeathside Retirement Home provides care for up to 30 older people, over 50% of the residents are living with varying degrees of dementia. At the time of the visit there were 26 people living at the home. The home is a large detached house with accommodation provided over three floors. All bedrooms are single rooms; 21 bedrooms are ensuite. There is a large accessible garden area to the rear of the property. The home offers long-term residential care and short-term respite care a day care service. At the time of the visit the Manager had been employed at the home for nine years. The home does not use agency staff and are able to cover any shifts required from within the staff team. This means there is continuity of staff supporting people. The Manager kindly agreed to mail out 26 questionnaires to relatives of residents living at the home, 7 completed questionnaires were returned to us. All questionnaires informed us that they felt their relatives living at Heathside Retirement Home were treated with kindness and compassion. On approaching the home, we observed notice boards in the porch showing the large variety of activities that take place and the trips planned for the forthcoming month. At the time of the visit ‘pamper sessions’ were taking place, we observed several residents having their hair and nails done. Television sets were on in the communal lounge areas but did not dominate the rooms enabling people to hold a conversation. Staff we spoke to told us that they were very happy working at the home and felt supported by the Manager and the home’s owners. The report includes one recommendation; Consider incorporating into the Heathside newsletters or correspondence with residents’ relatives the “you said, we did”, to demonstrate the action taken by the home regarding issues and suggestions raised.
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Enter and view: Heathside Retirement Home
Date of publication
Saturday, 1 September, 2018
Date evidence capture began
Wednesday, 25 July, 2018
Date evidence capture finished
Wednesday, 25 July, 2018
Type of report
Enter and view
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?