Enter and view: Heatherwood Nursing Home

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Summary of report content

Healthwatch Croydon conducted an announced Enter and View visit to Heatherwood Nursing Home on the 14th of October 2015. The team spoke to residents and staff using survey methods and made general observations about the home during their visit. The report indicated that residents were happy with the standard of care they received. It was noted that the home took a person-centred approach to care. The team spoke to staff who indicated that they enjoyed working there and received adequate support and training. The team observed that there were a number of activities available for residents. The report included two recommendations. One was to ensure that the key was removed from the door of the Control of Substances Hazardous to Health cupboard so that residents could not access it. Another recommendation was to display the photographs and names of staff. The report included a response from the provider indicating that they had made changes to reflect the recommendations made by Healthwatch Croydon.

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General details

Report title 
Enter and view: Heatherwood Nursing Home
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Wednesday, 14 October, 2015
Date evidence capture began 
Wednesday, 14 October, 2015
Date evidence capture finished 
Wednesday, 14 October, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.