Enter and view: Heathercroft Care Home

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Summary of report content

Part of the Healthwatch Warrington’s remit is to carry out Enter and View Visits. Healthwatch Warrington carried out an announced Enter and View visits to Heathercroft Care Home on Thursday 15th March 2018. The overall findings from the visit included; the leadership and management has improved with the appointment of the new Home Manager, Quality Manager, and the introduction of a new management structure. As a result, all staff that spoke to the visiting team stated that moral had greatly improved. The gradual change of use of Ashcroft Unit is being achieved by working with Warrington Borough Council and other local authorities. Relatives have been fully involved with the placement of their family members. The report contains 3 recommendation with a response from the provider.

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General details

Report title 
Enter and view: Heathercroft Care Home
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Friday, 6 July, 2018
Date evidence capture began 
Thursday, 15 March, 2018
Date evidence capture finished 
Thursday, 15 March, 2018
Type of report 
Enter and view
Key themes 
Health promotion
Information providing
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.