Enter and view: Heathercliffe Residential Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Heathercliffe Residential Care Home, on 5 March 2014. Heathercliffe is a privately owned, 22 bed, Care home offering residential and Dementia care. The report notes that the Home is an old building, well converted but with some steps between levels. Hand rails and grab rails are well provided, but the steps themselves could be better highlighted for those with failing sight. The courtyard and parking area paving require maintenance and updating, but since residents do not normally use these areas, the Authorised Representatives did not feel that this was of real concern. On the basis of this visit, the Authorised Representatives felt that Heathercliffe appeared to have a good atmosphere; relaxed with a sense that everything is calm and under control. The report states that 'behind this gentle touch appears to lie an efficient and experienced management with a strong emphasis on vocational motivation within the staff team'. The mix of service users appears well suited to the purpose and design of the facility. The vising team reported that the Manager is open to suggestions but defends her staff and methods firmly. The proximity and involvement of the owner appeared to be a positive factor. No recommendations were made and no provider response was included in this report.

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General details

Report title 
Enter and view: Heathercliffe Residential Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 5 March, 2014
Date evidence capture began 
Wednesday, 5 March, 2014
Date evidence capture finished 
Wednesday, 5 March, 2014
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.