Enter and view: HBS Pharmacy Barbara Castle Way health centre

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Summary of report content

Healthwatch Blackburn with Darwen conducted an enter and view observation on HBS Pharmacy on 25th February 2019. An observation of the service together with feedback to a questionnaire from eight customers formed the basis of this report The feedback for HBS Pharmacy was positive and 9 out of 10 respondents said they were 'extremely happy' with the service. The recommendations from this report were: to be more accessible for a wider audience, the Healthy Living Zone could use more visuals on the board and leaflets for customers to take away, and to have some seating available which caters to those with mobility issues. For example, a back to the chair for support and arm rests and a higher seat to make getting in and out of the chair easier. The service provider acknowledged the recommendations and sought to improve the issues.

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General details

Report title 
Enter and view: HBS Pharmacy Barbara Castle Way health centre
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Monday, 25 February, 2019
Date evidence capture began 
Monday, 25 February, 2019
Date evidence capture finished 
Monday, 25 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Public involvement
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.