Enter and view: Haythorne Place

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Summary of report content

Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sheffield visited Haythorne Place on 16/03/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found staff showed committed to residents' well-being, are professionally competent, and had undergone regular and appropriate training the physical environment in some of the units was tired, and required updating Staff adapted to residents needs and wishes. There was also a broad programme of 'outings' and activities. staff changes have led to limited recent development of facilities, and activities for users. The recommendations within the report state to engage with residents /relatives to influence the running of their home, and in designing a more stimulating environment for all. engage with the local community and community groups (including volunteers) to encourage more social interaction and activities for the residents.

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General details

Report title 
Enter and view: Haythorne Place
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Monday, 16 March, 2015
Date evidence capture began 
Monday, 16 March, 2015
Date evidence capture finished 
Monday, 16 March, 2015
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Communication between staff and patients
Consent to care and treatment
Health inequalities
Health promotion
Health protection
Information providing
Quality of appointment
Quality of patient transport
Quality of regulation
Quality of staffing
Quality of treatment
Healthwatch reference number 
Rep-6035

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.