Enter and view: Haylands Residential Home

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Summary of report content

On 31st January 2019, Healthwatch Trafford undertook an announced Enter and View visit to the Haylands Residential Home. The aim was to find out how residents and their carers felt about the quality of service on offer. The home offered accommodation and personal care for up to 24 elderly male residents with dementia but had 22 at the time of the visit.

Healthwatch staff found that the home was bright, warm and odour free, with a variety of notice boards displaying information for residents and visitors; staff members worked and engaged in a kindly manner with residents; the staff were very happy to work at the home and felt fully supported by the management; the relative of a resident felt their relative were treated with kindness and compassion.

The report recommended to consider providing daily newspapers to enable those residents who are interested to keep informed on current affairs and have staff members wear name badges to enable visitors to identify staff members quickly and the roles they hold within the home.

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General details

Report title 
Enter and view: Haylands Residential Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Wednesday, 1 May, 2019
Date evidence capture began 
Thursday, 31 January, 2019
Date evidence capture finished 
Thursday, 31 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.