Enter and view: Hatton Court Care Home

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Summary of report content

Healthwatch Telford and Wrekin conducted an Enter and View on Hatton Count Care Home on 18 March 2015. The visit was arranged as part of Healthwatch Telford and Wrekin’s Enter and View schedule. Observations by the Enter and View representatives reported that: at the time of the visit, the evidence was that Hatton Court Care Home was operating to a good standard of care with regard to dignity and respect; all residents appeared to be comfortable, well cared for and clean; most of the residents and visiting relatives spoken to were very satisfied with the care provision, rooms and food; Members of staff were observed interacting with residents in a friendly and caring manner. At mealtimes members of staff sit beside residents requiring assistance. Three residents indicated that they were unhappy about being in a home rather than their own home but that Hatton Court was very good. The report recommended the following: - This report highlights the good practices observed during the visit and reflects the appreciation that most residents spoken to felt about the care and support provided. - The findings indicate that staff should be made aware regularly of the importance of residents’ dignity and respect and the need for interaction with the residents during any procedures. - All staff should be reminded of the designated place for storing wheelchairs, and maybe alter the home health and safety policy, so that under no circumstances should they be stored in communal bathrooms. - Although there is a second large lounge with two pianos, the room is used very infrequently (only for large parties such as birthdays and Christmas). This room could possibly be better utilised at other times for pastimes and other forms of entertainment. - Consider more support for the activities co-ordinator, such as a part-time assistant, to allow more flexibility for outings for the residents, and provide some support in the home while the co-ordinator is out with individual residents. The activities co-ordinator was praised by all residents, and all have recognised that she does the best she can. The provider in response welcomed the report and outlined their plan to address the issues raised in the report.

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General details

Report title 
Enter and view: Hatton Court Care Home
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Wednesday, 18 March, 2015
Date evidence capture began 
Wednesday, 18 March, 2015
Date evidence capture finished 
Wednesday, 18 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Quality of care
Staff attitudes
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.