Enter and view: Hassingham House Care Centre

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Summary of report content

In September 2017, Healthwatch Norfolk carried out an announced enter and view visit to Hassingham House Care Centre, a residential neurological and spinal injury nursing care provider, to speak with residents about their wellbeing. Two Authorised Representatives visited the service and made observations of: the premises and environment, meals, activities and staffing. They also spoke with relatives of the residents. The report highlights positive findings, including a wide range of communal and bedside activities, good choice of food and dietary needs catered to, friendly and caring staff that interact with residents, and happy residents and relatives. The report makes 2 recommendations: to make the dining room a more welcoming space and to continue exploring the option to convert the wheelchair store into a Quiet Lounge. The provider responded to the report; they have since had blinds fitted in the dining room and are putting into place some plans for refurbishment.

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General details

Report title 
Enter and view: Hassingham House Care Centre
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Wednesday, 20 September, 2017
Date evidence capture began 
Thursday, 14 September, 2017
Date evidence capture finished 
Thursday, 14 September, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.