Enter and View: Harbour View Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Harbour View Care Home, Cumbria, a privately owned care home. The visit was conducted on 2nd May 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The home had well stocked and maintained gardens that overlooked Whitehaven harbour. In the home’s entrance porch there is a signing in book for visitors and a hand gel dispenser on the wall, both were clearly visible. The door was locked and operated by a buzzer system for security. In the main entrance were 2 notice boards with information including the day’s activity, health and safety information and how to contact the Ombudsman. The residents had good access to Healthcare services and the residents spoken too stated they had no problems seeing doctors, dentists when they needed too. There was an activities coordinator and there seemed to be plenty of activities to join in with if they wished. Pastoral visits were also made by the local Anglican vicar. Holy communion was also available on a monthly basis.. Residents seemed satisfied with the meals that were provided. Residents stated they were happy living at the home.

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General details

Report title 
Enter and View: Harbour View Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Tuesday, 2 May, 2017
Date evidence capture began 
Tuesday, 2 May, 2017
Date evidence capture finished 
Tuesday, 2 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Holistic support
Quality of care
Quality of catering
Staff attitudes
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1244

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Health visitor
Out of hours
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Multiple
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.