Enter and view: Haemotology and Blood Clinic - Countess of Chester Hospital

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Haematology and Blood Clinic at Countess of Chester Hospital on the 17th of February 2015. The team used survey methods and made general observations during their visit. Overall, patients and service users were very positive about their experiences with the clinic. In particular, patients and service users were very complimentary about staff. The report highlighted that there was only one toilet in the treatment area for up to 17 patients and any visitors they may have, which was indicated as an area of concern. The team also noted that the staff were very busy and appeared to be under some strain. The report included several suggestions for improving the service. It recommended looking into how the facilities can be improved. It also suggested that the provision for barrier nursing be reviewed as staff appeared to be very busy. The report included a response from the provider. The provider acknowledged the recommendations in the report and indicated that it was looking into options to implement these.

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General details

Report title 
Enter and view: Haemotology and Blood Clinic - Countess of Chester Hospital
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 17 February, 2015
Date evidence capture began 
Tuesday, 17 February, 2015
Date evidence capture finished 
Tuesday, 17 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5190

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Haematology

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.