Summary of report contentHealthwatch Barnet conducted an announced Enter and View visit to Hadley Lawns, a 41 bed BUPA residential home, on 21 May 2014 as part of a planned programme of work. Hadley Lawns is a converted and refurbished former private house with well kept gardens. The Home caters for residents who have had strokes, people with Parkinson’s, people with stoma bags and /or using PEGS and people with palliative care needs. People with a dementia diagnosis are not accepted but if this develops while they are resident, this is catered for. Hadley is used regularly for respite care, often by the same people for many years. Residents and relatives spoken to by the Enter and View Authorised Representatives expressed general satisfaction with their care but felt that it was important to visit regularly to keep abreast of changes and to ensure the best care was being given at all times. BUPA is currently restructuring in line with the economic climate and, the report states, this needs to be managed effectively, as it has affected staff morale in spite of an enthusiastic and caring new Manager. Some of the staff spoken to by the visiting team suggested that services were focussed predominantly towards the residents on the residents on the lower floor (residential care) and that more could be done to improve the quality of life for residents with nursing needs on the top floor. One relative commented that the food had been poor but has recently improved. Families will often help their relatives at meal times and some non care staff may support residents eating downstairs. Authorised Representatives observed food being left uncovered and a resident who appeared to be asleep having food left in front of her without a member of staff rousing them , even when alerted to this by one of the visiting team. The report acknowledges that Hadley Lawns is part of the much larger BUPA organisation and as such may not be in a position to implement all the changes that are needed in a timely manner. The Healthwatch Barnet visitors felt that the current Manager comes across as able, enthusiastic, interested in promoting change, and cares for the residents and is well aware that, unless the local community rates the Home, Resident numbers will not rise. The report makes a number of recommendations, including some aimed at the overarching BUPA organisation, the Home Manager has responded very positively to the recommendations that she is able to implement, and advises what actions have been, or are going to be, taken.
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Enter and view: Hadley Lawns Residential and Care Home
Date of publication
Monday, 26 May, 2014
Date evidence capture began
Monday, 26 May, 2014
Date evidence capture finished
Monday, 26 May, 2014
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Conditions or diseases
Digestive tract conditions
Types of disabilities
Long term condition
Types of long term conditions
Another long-term condition
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)