Enter and View: Haddon Court Care Home, Blackpool

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Summary of report content

Haddon Court is a residential care home in Blackpool which has a capacity of 33 residents and specialises in the support of older people living with dementia. The home also offers a home for life for their residents. The visit was an announced visit as part of Healthwatch Blackpool's enter and view schedule, was conducted on 16th December 2015 where 9 residents and 1 family member were spoken with to gain their views. The home has a secure entrance, has three floors and also has a homely feel with it being clean, fit for purpose and having no unpleasant odours with the residents stating that they enjoyed living at the home and felt safe and comfortable. The residents also stated that they felt the staff was caring towards them and were friendly, approachable and always keen to help. Observation by the enter and view representatives reported that: The comments in general were positive with the residents happy with where they lived and the care they received. The only improvement mentioned was that there was going to be an introduction of regular resident meetings with minutes which the care home manager suggested themselves.

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General details

Report title 
Enter and View: Haddon Court Care Home, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Wednesday, 16 December, 2015
Date evidence capture began 
Wednesday, 16 December, 2015
Date evidence capture finished 
Wednesday, 16 December, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-0943

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.