Enter and view: The Greenwood Practice

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Summary of report content

On 25 January 2019, Healthwatch Havering visited two surgeries of the Greenwood Practice, one in the Ardleigh Green area of Havering, the other in Harold Wood. The former has a total of 6,171 patients on their list while the latter 5,601. Separate Healthwatch teams attended at each one.

The report states that at Ardleigh Green, the staff worked as a team in a happy and supportive environment, which was very good for the patients. Staff were trying hard to improve the Practice but felt frustrated that there was no consistency about the findings of various Care Quality Commission inspectors. The Harold Wood practice also appeared to be well-liked where both staff and patients were comfortable.

The report recommends several changes or additions to current practice. This included designating one GP for patients over 70 years; allocate an early/late set of appointments for working people who require a routine appointment; avoid overcrowded notice boards; publicise the Patient Participation Group (PPG) to the patients; more disabled parking spaces at the Ardleigh Green surgery; provide more off-street parking for disabled patients at Harold Wood surgery; urgently replace the worn-out seating and carpet at Ardleigh Green surgery; make the Practice Information Leaflet more easily readable.

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General details

Report title 
Enter and view: The Greenwood Practice
Local Healthwatch 
Healthwatch Havering
Date of publication 
Friday, 25 January, 2019
Date evidence capture began 
Thursday, 23 May, 2019
Date evidence capture finished 
Thursday, 23 May, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Health and safety
Information providing
Public involvement
Quality of appointment
Quality of care
Quality of treatment
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.