Enter and view: Grangewood Care Home

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Summary of report content

Healthwatch Sunderland undertook an enter and view visit to Grangewood Care Home on 11 October 2019. They spoke to 11 people in total. They found that residents, staff, family and friends and managers felt:

  • The home had a strong visible management
  • Staff had the skills but not always the time to do their jobs
  • The staff had a good knowledge of each resident and their changing needs
  • The home had a varied programme of activities
  • There was some choice and flexibility around food and mealtimes, and the food was usually of a good quality
  • Residents had regular access to health professionals
  • The home accommodated residents’ personal, cultural and lifestyle needs
  • The home provided an open environment where feedback is actively sought and used
  • The home provided a physical environment which is suitable for the needs of the residents

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General details

Report title 
Enter and view: Grangewood Care Home
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 19 November, 2019
Date evidence capture began 
Friday, 11 October, 2019
Date evidence capture finished 
Friday, 11 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.