Summary of report contentHealthwatch Derbyshire conducted an Enter and View visit to The Grange Care Home on 16 February 2018. During 2017/2018, Healthwatch Derbyshire invited local health and social care organisations to nominate services where an Enter & View was considered suitable and would benefit both the service and the provider and/or commissioner of that service. The Grange Care Home was nominated by Hardwick Clinical Commissioning Groups. This home offers 50 en-suite single rooms spread over two floors, providing both residential and nursing care. Six rooms have connecting doors, offering up to three double rooms which can serve as a private living room and separate bedroom. At the time of the visit one double room was occupied by a married couple. Respite care beds are also available. Enter and View Authorised Representatives gathered information through observation and by speaking with residents, their visitors, and staff. The report notes that: the décor of the ground floor was in good condition and the entrance lobby and hall welcoming, however the first floor appeared less homely and required refurbishment; residents and visitors praised the quality of the food; there appeared to be a broad offer of activities provided for residents; Authorised Representatives observed good signage and visual aids across the property to support resident’s needs. One negative observation noted that relatives raised some concerns around care plans not being followed and toileting prompts or assistance not being made frequently enough. The Service Provider responded positively to the report and has responded with actions that have been taken, or are underway, in relation to all 15 recommendations made by Healthwatch Derbyshire.
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Enter and view: The Grange Care Home
Date of publication
Friday, 4 May, 2018
Date evidence capture began
Friday, 16 February, 2018
Date evidence capture finished
Friday, 16 February, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)