Enter and View: Gracefields Care Home

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Summary of report content

Healthwatch South Gloucestershire conducted an enter and view visit on Gracefields care home, a privately run care home in Bristol, which provides care and accommodation for 50 residents - 27 general nursing and 23 dementia residents. Healthwatch South Gloucestershire undertook an enter and view revisit to Gracefields Care Home in March 2017, with the purpose of finding out if any changes have been made in light of the recommended findings from an enter and view visit in January 2015. Observations of the Enter and View representatives included: - The chef was very impressive with her knowledge and enthusiasm. Two menus are on offer every day with other items being available on request. All special dietary needs are catered for with a very thorough approach to keeping foods separate and avoiding allergy contamination - Meetings with relatives are held every couple of months. Meetings with residents had been tried, but had not been well attended or seen as useful by the residents who felt free to talk to staff at any time and did not need a formal meeting. - We were told that the home is currently fully staffed and that recruitment for replacements as necessary is carried out very promptly by head office. The home does not use agency staff except as a last resort. Healthwatch South Gloucestershire made no recommendations in the report: They did however conclude that "Gracefields is an impressive and attractive home with excellent facilities. Most of the issues that Healthwatch raised before have been addressed and there was little to find fault with. Better intergenerational links with local schools or community groups would be the one area where they could do more." The report does not include a response from the provider.

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General details

Report title 
Enter and View: Gracefields Care Home
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Tuesday, 21 March, 2017
Date evidence capture began 
Tuesday, 21 March, 2017
Date evidence capture finished 
Tuesday, 21 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.