Enter and view: Golden Valley Practice, Herefordshire

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Summary of report content

In May 2016, Healthwatch Herefordshire undertook a enter and view visit to the Golden Valley Medical Practice and spoke with 23 patients. The reason for undertaking this visit was due to the fact that Primary Care was a priority for Healthwatch Herefordshire. The summary of the finding are below: • Most patients were happy with the appointments system. • Many patients commented that if you are prepared to see any doctor, you can get an appointment any day but for the same doctor it will take longer, two said three weeks, one said five weeks. • For complex issues, patients felt that it was important to have the same doctor for continuity. • Most patients don’t mind seeing locums, although one locum had been complained about. The patient was happy with the outcome. • Patients were all very positive about staff -receptionists, nurses and doctors. • A concern was raised regarding receptionist and doctor’s understanding of mental health issues. • Many patients mentioned using the Internet to access information and that it was up to date. • Most patients didn’t know if there was a Practice Participation Group (PPG) or what it was. Only one said they knew. Two patients were interested in being contacted by the PPG or getting involved. Recommendations within the report included: • Access to a named Dr • Inform patients of waiting times • Address training needs about mental health • Share report finding with staff • Improve the fabric of the environment The practice acknowledged and responded to the report providing clarity on the findings and recommendations.

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General details

Report title 
Enter and view: Golden Valley Practice, Herefordshire
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Tuesday, 24 May, 2016
Date evidence capture began 
Tuesday, 24 May, 2016
Date evidence capture finished 
Tuesday, 24 May, 2016
Type of report 
Enter and view
Key themes 
Access
Complaints procedure
Information providing
Public involvement
Staff levels
Staff training
Healthwatch reference number 
Rep-6346

Methodology and approach

Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
23
Age group 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
Nurses
Receptionists
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.