Enter and view: The Gables Nursing Home

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Summary of report content

On the 5th November 2019, Healthwatch carried out a semi-unannounced Enter and View visit to The Gables Nursing Home. The visit was undertaken following feedback from members of the public who had highlighted areas of concern about the environment of the home. From both postal surveys and speaking to residents and relatives during our visit, we received 13 responses, from a total of 22 residents (or their relatives) currently living at the care home.

The people who gave their feedback spoke very highly of the care at The Gables. The vast majority of respondents said that staff were available when they needed them and 12 out of 13 rated their overall experience of the care home as either ‘excellent’ or ‘good’. No cause for concern was raised regarding dental care at The Gables, but there is little clarity among residents and relatives as to what provision is available. There were good levels of satisfaction with the amount and variety of activities on offer from the full time Activities Co-ordinator. People were generally aware of the activities on offer, and said they took place when they were supposed to. The majority of people felt involved in their or their relative’s care, saying they had a positive relationship with staff who would talk to them regularly about any changes to their care plan. People said they felt that they had the opportunity to share their views and opinions about how the care home is run. The home demonstrated good practice with the use of the ‘This is Me’ 4 form for residents transferring to hospital. Healthwatch also observed some good examples of how information in the home was made accessible for residents with dementia. Some areas of the home had clearly not been refurbished for some time, however, Healthwatch were told by the manager about the plans in place to improve The Gables’ interior and assured that work was underway. 

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General details

Report title 
Enter and view: The Gables Nursing Home
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Tuesday, 5 November, 2019
Date evidence capture began 
Tuesday, 5 November, 2019
Date evidence capture finished 
Tuesday, 5 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.