Enter and view: Fremantle Court

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Summary of report content

Healthwatch Bucks conducted an Enter and View visit to Fremantle Court Nursing and Residential Care Home on 30th May 2019. The home provides Nursing and Residential care to up to 82 people, some of whom live with dementia. They engaged 15 residents, 4 visitors and 4 staff members alongside observations of 20 residents and 5 staff.

The report found that staff are friendly and that the residents were satisfied with their care. The residents reported that they had personal choice within the home, particularly over meals, timings and drinks. The care home provides familiar surroundings for residents, including dining areas and an easily accessed garden. Residents told representatives that staff always knocked on doors and waited before entering any bedroom, emphasising the need for privacy. 

The report made a number of recommendations including introduce picture menus into all areas where residents live with dementia and changes the font size on the written menus; enable staff to have more time to interact with residents in the lounges and makes use of all the dementia designed items in the home; and increase the number and range of regular exercise activities to include chair-based exercises especially where people live with dementia.

The service provider did not respond to the report.

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General details

Report title 
Enter and view: Fremantle Court
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 17 July, 2019
Date evidence capture began 
Thursday, 30 May, 2019
Date evidence capture finished 
Thursday, 30 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.