Enter and View: Four Oaks Care Home

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Summary of report content

On 24th April 2019, Healthwatch Trafford undertook an Enter and View visit to Four Oaks care home. The home provides nursing and residential care for up to 62 elderly residents. At the time of the visit there were 62 residents living at the home. More than half were living with various levels of dementia. The home was bright, modern, well maintained, warm and odour free, with a variety of notice boards displaying information for residents and visitors and staff members engaged with the residents in a kind manner. Staff enjoyed working at the home and expressed confidence in their new Manager. Healthwatch Trafford also mailed questionnaires to the relatives of the residents. They found that 80% of people felt their relative living at Four Oaks were treated with kindness and compassion. A previous CQC inspection in 2018 had given ‘Good’ rating to the home. The report made 7 recommendations and contains a response from the provider.

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General details

Report title 
Enter and View: Four Oaks Care Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Thursday, 1 August, 2019
Date evidence capture began 
Wednesday, 24 April, 2019
Date evidence capture finished 
Wednesday, 24 April, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Cost of services
Engagement
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Quality of catering
Staff attitudes
Staff levels
Support
Healthwatch reference number 
Rep-4739

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
52
Age group 
All people 18 and over
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.