Enter and view: The Firs

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Summary of report content

Healthwatch Worcestershire did an announced Enter and View visit to the Firs, a home providing care and accommodation for residents with Dementia, on 3rd December 2015. The Healthwatch team spoke to the Manager and Activities Coordinator and had structured conversations with 6 consenting residents and spoke informally with other residents who were present. The Firs has several communal areas. It was a small but busy place with several resources available for the residents to remain active. including books, rummage boxes, wall displays of photos and artwork, and sensory resources. We saw that each resident has an ‘About Me’ board, which gives information about their likes, dislikes and preferences and is updated to reflect their needs. The residents had access to massages, foot spas and other sensory and therapeutic activities especially residents who are unable to leave their rooms. The hall had been adapted into a library area, and there was a room for residents to get their hair done. The report comments that staff were engaging in a warm and compassionate manner with the residents. Relatives meetings take place 4 times a year and friends and families are invited to take part in activities. The Healthwatch team recommended that the home be more flexible in the morning, giving the residents choice in what time they get up. The quiet room should be made more attractive to residents due to the very busy nature of the home. The residents should also be supported in making their own tea and coffee, as some residents said they would like to do this. The upstairs bedrooms should be made more accessible, so residents do not have to ask permission every time they want to go to their rooms. The provider has responded with comments to each of these queries.

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General details

Report title 
Enter and view: The Firs
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Friday, 19 February, 2016
Date evidence capture began 
Thursday, 3 December, 2015
Date evidence capture finished 
Thursday, 3 December, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.