Enter and view: Ferndale, Central Bedfordshire

Download (PDF 375KB)

Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit on 26 February 2015 to Ferndale Care Home. The home has 30 rooms providing care for people with intermediate care needs as well as those needing full assistance. Four residents were fully independent one of whom was awaiting transfer to their own home. The average age of residents is 90 – one resident is 102 years old. Residents as well as several relatives and members of staff were engaged with using survey and observational methods. The findings show that at the time of the visit, the home was operating to a good standard of care with regard to dignity and respect with staff interacting with residents positively and regularly including just checking periodically. Residents looked tidy, clean and well cared for. The residents spoken to stated they were comfortable in the home and quite happy. Family members spoke highly of the care afforded to their relatives. Residents spoken to were generally happy with the meals, the menu was balanced and nutritious and mealtimes were suitable for the residents. The home has no official resident group or association; this has been attempted in the past but there was no interest shown by residents. The home does however hold regular resident/relative/staff meetings to discuss topics such as menu choice and general home duties. Whilst there were activities taking place and residents stated they were impressed with those available, the report noted that the Housekeeper acts as an Activities Coordinator, and states that activities are very minimal due to the average age of the residents and limited capabilities. A concern was raised by staff that the toilet pans were too low and should be higher to meet residents’ needs; a recommendation to address this was included in the report. It was also noted that there are insufficient staff available on occasion resulting in a lack of cover in the lounge areas if the attending carer is called away, hence a recommendation was made for the home to ensure that adequate cover is available at all times, taking into account the geography of the home and the welfare of residents. It was also recommended that the report be shared with residents and their relatives to allow them the opportunity to comment further should they wish to do so. The service provider responded positively to the report and its recommendations stating that the home was advertising for additional permanent staff which will in turn eliminate agency usage in the home. Furthermore, contractors have been requested to attend the home with a view to replace another toilet with another disabled height toilet.

Would you like to look at:

General details

Report title 
Enter and view: Ferndale, Central Bedfordshire
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Thursday, 26 February, 2015
Date evidence capture began 
Thursday, 26 February, 2015
Date evidence capture finished 
Thursday, 26 February, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Assisted living
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.