Enter and View: Feng Shui House Care Home, Blackpool

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Summary of report content

Healthwatch Blackpool conducted an Enter and View on Feng Shui Care Home, Blackpool, a care home which offers accommodation for up to 20 people who require nursing or personal care. The visit was conducted on 9th December 2015, was arranged as part of Healthwatch Blackpool's enter and view scheduled and on the day of the visit, 9 residents were spoken with to give their views. All bedrooms have en-suite facilities. The care home also has a hairdressing saloon and therapy room with the home also having a secure entrance. Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the residents giving positive feedback about different factors about the care home. The feedback also included comments which stated that the residents felt safe and secure with the staff and that they felt like they were looked after properly. The only issue which was to arise was regarding wheelchair access issues with one resident feeling that the home was not fully equipped for disabled residents stating that the lift access was not to their liking, reducing their accessibility to a toilet where it was stated there was only one available on the ground floor. However, after being consulted about this, the care home responded by saying they have got 2 toilets on the ground front along with a disabled bath on the first floor.

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General details

Report title 
Enter and View: Feng Shui House Care Home, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Wednesday, 9 December, 2015
Date evidence capture began 
Wednesday, 9 December, 2015
Date evidence capture finished 
Wednesday, 9 December, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activities
Healthwatch reference number 
Rep-0939

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
9
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.