Enter and view: Farcroft Care Home

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Summary of report content

On 25th January 2019, Healthwatch Telford and Wrekin conducted an Enter and View visit to Farcroft Care Home. 

After arrival, Healthwatch spoke to the deputy manager on duty. They took advice on whether any residents should not be approached due to safety or medical reasons, or any issues regarding ability to give informed consent. They were then allowed to wander round the home and interact with residents, visitors and staff. They spoke with residents in the home who were willing to talk to us and any visitors and relatives present. They spoke to 8 residents, 2 relatives or visitors, and 5 staff members, one feedback card was returned to our office, and one feedback card left in the Healthwatch box at the home.

The home is not a recent build and the floor plan is complex. The dementia unit is on the ground floor and has a small kitchen-diner-lounge. There is a lift giving access to rooms on the first floor. None of the rooms have en-suite bathrooms. Residents can personalise their rooms with photos and, if they wish, with appropriate furniture. The rooms that we could see were all clean and looked welcoming. There is very limited parking on-site, and visitors may have to use nearby on-street parking.

All residents and visitors that Healthwatch spoke to, praised the home very highly. Residents observed looked well, clean and comfortably dressed. Specific resident needs around meals are accommodated, including vegetarian, religious requirements, and soft-options. If a resident does not like any of the meal options an alternative is provided. The home has had some success with ‘animal therapy’ with relatives and staff bringing in their dogs etc. We were told that residents are encouraged to undertake daily tasks to support their independence, such as folding up their clothes, and some get involved in baking /decorating cakes for tea.

Healthwatch made the following recommendations to investigate working with other care homes in the borough to share successess and ideas to improve, and to continue to encourage activities and tasks that support individual residents to maintain independence where possible. This report contains a service provider response. 

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General details

Report title 
Enter and view: Farcroft Care Home
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Friday, 25 January, 2019
Date evidence capture began 
Friday, 25 January, 2019
Date evidence capture finished 
Friday, 25 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.