Enter and view: Fairways Care Home

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Summary of report content

Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch North East Lincolnshire visited Fairways Care Home on 30th May 2014. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The overall impression of the home is that it operates to a high standard of care and service provision, with few recommendations being made. The staff are welcoming and appear happy in their roles. They are caring and integrate well with residents and visitors. The environment is warm, clean, bright and homely and residents appeared clean, well dressed and content. There is a programme of building work being undertaken at present which will provide a further 12 en-suite bedrooms, 4 of which will be rapid response rooms for those people with immediate care needs. The recommendations in the report state recruitment of further volunteers to assist with outside visits for residents, contact Voluntary Action North East Lincolnshire (VANEL) to see if they can assist. Erection of the smoking shelter. Attention to the gardens and hard landscaping when the building is completed.

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General details

Report title 
Enter and view: Fairways Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 30 April, 2014
Date evidence capture began 
Wednesday, 30 April, 2014
Date evidence capture finished 
Wednesday, 30 April, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.